Refund policy

Returns:
We want you to be fully satisfied with your Burning27 instrument. If for any reason you are not, - we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
*To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@burning27.com

Return Shipping:
• If your return is accepted, we’ll send you an instructions on how or where send your package.
*Items sent back without first requesting a return will not be accepted.
• If the return is due to change of mind, the customer is responsible for return shipping costs.
• If the return is due to a defect or damage, we will cover the cost of return shipping.

Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at hello@burning27.com

Restocking Fee:
We do not charge any restocking fees.

Refunds:
Once we receive the returned item and confirm it is in its original condition, we will notify you and process your refund within 3 business days. Refunds will be issued to the original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at hello@burning27.com

Exceptions / non-returnable items:
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).
Please get in touch if you have questions or concerns about your specific item.

Exchanges:
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.