Burning27 Three-Year Limited Craftsmanship Warranty
This Three-Year Limited Craftsmanship Warranty is provided by Yakiv Aleksandrov, trading as Burning27, located at Voskresenska Street, 38, Dnipro, 49000, Ukraine and reachable at hello@burning27.com (“Burning27”, “we”, “us”, or “our”).
This warranty is provided in addition to, and does not replace or limit, any mandatory consumer rights available under the laws of the customer’s country.
1. Products covered
This warranty applies to new Burning27 steel tongue drums purchased directly from Burning27 through burning27.com or another sales channel operated by Burning27.
The warranty applies to the original purchaser or the original recipient of the instrument when it was purchased as a gift. Proof of purchase, such as an order number or purchase confirmation, is required.
Unless expressly stated otherwise, this warranty does not transfer to subsequent owners following resale or transfer of the instrument.
2. Warranty period
The warranty remains valid for three years from the date the instrument is delivered to the customer.
Any repair or replacement provided under this warranty does not restart the original warranty period, except where a longer period is required by applicable law.
The warranty terms in effect on the original purchase date apply to that purchase.
3. What the warranty covers
Burning27 warrants that the covered instrument will be free from verified defects in materials and workmanship under normal and intended use during the warranty period.
Subject to inspection and confirmation by Burning27, covered defects may include:
- structural defects in the steel body or assembled instrument;
- manufacturing defects affecting the integrity or normal operation of the instrument;
- significant and persistent tuning instability caused by a manufacturing defect;
- manufacturing defects in the application or adhesion of a Art/Studio Finish;
- other defects directly attributable to the manufacturing or tuning process.
A tuning concern is covered only when Burning27 determines, from inspection or sufficient photo, video, or audio evidence, that it resulted from a manufacturing defect rather than impact, misuse, storage conditions, environmental exposure, or normal wear.
4. Warranty remedies
When a valid warranty claim is confirmed, Burning27 will provide an appropriate remedy without charge to the customer.
Depending on the nature of the defect, the remedy may include:
- repair;
- retuning;
- replacement of the affected component where possible;
- replacement of the instrument with the same or a reasonably equivalent model;
- another remedy required under applicable consumer law.
Burning27 will normally attempt repair or retuning before replacing the complete instrument where this provides an effective and reasonable solution.
Because Burning27 instruments are handmade, a replacement instrument or finish might not be visually identical to the original. Natural variations in color and surface pattern will not affect the instrument’s functional warranty coverage.
If repair or replacement is not reasonably possible, Burning27 will provide any further remedy required by applicable law.
5. What the warranty does not cover
This warranty does not cover damage or deterioration caused by:
- dropping, impact, dents, crushing, or other accidental damage;
- striking the instrument with excessive force;
- using hard sticks, metal objects, or unsuitable playing tools;
- misuse, neglect, or use contrary to the provided care instructions;
- exposure to water, excessive moisture, salt, corrosive substances, or unsuitable chemicals;
- corrosion caused by improper use, storage, or maintenance;
- fire, extreme heat, extreme cold, or sudden temperature changes;
- prolonged exposure to unsuitable humidity or environmental conditions;
- damage caused during transport arranged independently by the customer;
- repairs, retuning, disassembly, or modifications that caused or contributed to the reported problem;
- ordinary cosmetic wear, scratches, marks, fading, patina, or surface changes arising through normal use;
- changes in tuning caused by impact, misuse, unsuitable storage, or environmental exposure;
- loss, theft, or intentional damage.
The warranty also does not cover dissatisfaction based only on personal preference, including a change of mind regarding the selected tuning, finish, color, or visual pattern.
Nothing in this section excludes a defect or damage for which Burning27 is responsible under mandatory consumer law.
6. Art Finish variations
Silver Flame, Golden Amber, Ocean Steel, Rainbow Glow, and other natural Art Finishes are individually created by hand.
Natural differences in color, texture, reflections, tonal transitions, and surface pattern are intentional characteristics of these finishes and are not manufacturing defects.
The appearance of an Art Finish can also vary depending on lighting conditions, viewing angle, photography, and screen settings.
Natural surface development resulting from normal aging is not covered unless it is caused by a verified manufacturing defect.
7. Studio Finish coverage
Studio Finish instruments use a controlled coated surface intended to provide a more consistent visual appearance.
The warranty covers verified manufacturing defects in the original application or adhesion of the coating.
It does not cover scratches, chips, abrasions, impact damage, chemical damage, normal wear, or deterioration caused by inappropriate storage or maintenance.
8. Accessories
The three-year warranty primarily covers the Burning27 instrument itself.
Carrying bags, mallets, cotton edges, packaging, and other accessories are covered only against defects that were present at the time of delivery, unless a different warranty period is expressly stated for the accessory.
Normal wear arising from carrying, playing, handling, or regular use is not covered.
9. How to make a warranty claim
Before returning an instrument, contact Burning27 at:
Email: hello@burning27.com
Include:
- your full name;
- order number or other proof of purchase;
- the instrument model and tuning;
- a clear description of the problem;
- photographs showing the instrument and the reported issue;
- a short video or audio recording when the claim concerns tuning, vibration, resonance, or note response.
Burning27 may request additional information or reasonable diagnostic steps before authorizing a return.
Do not send an instrument without receiving return instructions from Burning27. Unauthorized shipments might be refused or might create unnecessary customs and transportation costs.
10. Inspection and assessment
Burning27 will review the supplied information and determine whether the issue can be assessed remotely or whether the instrument must be returned for physical inspection.
The final warranty assessment may require examination of:
- the condition of the instrument;
- evidence of impact or misuse;
- storage and environmental exposure;
- the response and tuning of individual notes;
- the body, surface, and structural components;
- previous repairs or modifications.
Burning27 will communicate the result of the assessment and the proposed remedy before beginning warranty work.
11. Shipping costs for warranty service
For a confirmed manufacturing defect covered by this warranty, Burning27 will cover reasonable, pre-approved shipping costs required to provide the warranty remedy.
Depending on the customer’s location, Burning27 may:
- provide a prepaid shipping label;
- arrange collection;
- reimburse reasonable shipping costs approved before shipment;
- provide another practical shipping solution.
If inspection shows that the issue was caused by accidental damage, misuse, unsuitable storage, unauthorized modification, or another non-covered cause, the customer is responsible for return shipping and any requested repair or retuning costs.
No chargeable repair will be performed without the customer’s approval.
12. Damage during initial delivery
If an instrument arrives damaged, incorrect, or visibly affected during transportation, contact Burning27 as soon as reasonably possible.
Keep the instrument, accessories, packaging, shipping label, and protective materials until the claim has been reviewed. Photographs of the packaging and damage might be required for a carrier claim.
When the damage occurred during delivery arranged by Burning27, Burning27 will provide an appropriate solution and cover the reasonable associated shipping costs.
Transport damage caused during a later shipment arranged independently by the customer is not covered unless otherwise required by law.
13. Customer-caused damage and non-warranty service
Burning27 may be able to repair or retune an instrument even when the issue is not covered by this warranty.
Where practical, Burning27 will provide an estimate for:
- repair or retuning;
- replacement parts or materials;
- shipping;
- customs or other applicable costs.
The work will proceed only after the customer accepts the estimate.
Availability of non-warranty repair depends on the condition of the instrument, the nature of the damage, shipping restrictions, and the availability of suitable materials.
14. Custom-made and pre-order instruments
Standard pre-order instruments receive the same warranty coverage as ready-to-ship instruments.
Custom-made instruments are also covered against manufacturing defects under this warranty. However, warranty coverage does not create a right to return or replace a correctly produced custom instrument solely because the customer changes their mind about the approved specifications, tuning, finish, or design.
This does not affect claims relating to manufacturing defects, incorrect production, transport damage, or mandatory consumer rights.
15. Mandatory consumer rights
This Three-Year Limited Craftsmanship Warranty is a voluntary commercial warranty provided in addition to the customer’s statutory rights.
It does not exclude, restrict, or replace any rights or remedies that cannot legally be excluded or restricted under the laws applicable to the purchase.
Customers might have additional rights depending on their country, state, province, or other jurisdiction.
16. Contact information
Guarantor: Yakiv Aleksandrov, trading as Burning27
Address: Voskresenska Street, 38, Dnipro, 49000, Ukraine
Email: hello@burning27.com
Website: burning27.com
Please contact Burning27 before returning any product.
Effective date: August 5, 2026